SHIPPING & RETURN POLICY

Local Delivery (New Orleans area):

  • We deliver Monday through Saturday to New Orleans East, Gentilly, Uptown, Metairie, Kenner, Chalmette and Arabi.
  • Order before noon and we deliver the same day. Order after noon and we deliver by noon the next delivery day.
  • Local delivery is $9.99, free on orders of $60 or more.

Shipping:

  • We ship orders from Monday to Wednesday, excluding holidays.
  • Our shipping rates for the United States are as follows:
    • Standard Shipping: $14.99
    • Free shipping on all orders of $60 or more in mainland/continental US* (price subject to change).
  • Sea moss gels ship fresh, packed with cold packs in an insulated mailer. Refrigerate them as soon as they arrive.
  • Order processing time is currently 1-4 days.
  • Standard time in transit is 2-3 days, which includes processing time and shipping.
  • If an order is placed within Monday to Wednesday, it will be shipped via USPS. Please note that orders placed on Thursday through Sunday may have longer processing times.
  • Orders will leave our facility on the same or next day if placed within Monday through Wednesday.

Returns and Faulty Items:

  • All sales are final as our products are perishable and intended for consumption.
  • If you have received a faulty item or there is an issue with the product, packaging, or spillage, please email us at sales@deherbalgarden.com within 24 hours of receiving it.
  • To expedite the resolution process, please include a photo of the damaged product in your email.
  • Our team will review the photo proof and work towards a resolution.

Please note that our shipping and return policies are subject to change. We recommend reviewing this information prior to placing an order. If you have any further questions or concerns, feel free to reach out to our customer service team for assistance.