FAQ

SEA MOSS GEL:

What is the shelf life of your Sea Moss Gel?
- Our Sea Moss Gel has a shelf life of 30 days in the refrigerator and 6-8 months in the freezer.
How should I store the Sea Moss Gel for optimal freshness?
- Upon arrival, store the Sea Moss Gel in the refrigerator for 24 hours to maintain freshness.
Can I freeze the Sea Moss Gel to extend its shelf life?
- Yes, freezing the Sea Moss Gel can extend its shelf life to 6-8 months.
What is the texture of the Sea Moss Gel?
- Our Sea Moss Gel has a smooth and slightly textured consistency, similar to applesauce and jello.
What's in your Sea Moss Gel?
- Our Original Sea Moss Gel is just wildcrafted Irish sea moss, spring water and lime. Our flavored gels (Mango, Strawberry, Pineapple and Moss Berry) also contain fruit purée or elderberry syrup, sugar and citric acid. Full ingredients are listed on each product page.
How much Sea Moss Gel should I use?
- Most people enjoy 2-3 teaspoons of Sea Moss Gel a day.
Can I use the Sea Moss Gel in my cooking or baking recipes?
- Absolutely! Our Sea Moss Gel can be incorporated into various cooking and baking recipes. Visit our website for recipe ideas.

ELDERBERRY SYRUP:

What is the shelf life of your Elderberry Syrup?
- Our Elderberry Syrup has a shelf life of 30 days in the refrigerator and 1 year in the freezer.
How should I store the Elderberry Syrup for optimal freshness?
- To maintain freshness, store the Elderberry Syrup in the refrigerator for 30 days or in the freezer for longer storage.
Can I give the Elderberry Syrup to children?
- Our Elderberry Syrup contains honey, so it should never be given to infants under 12 months. For children 1 year and older, we suggest 1 teaspoon a day. Check with your pediatrician if you have questions.
Can I take the Elderberry Syrup while on medication?
- It is advisable to seek advice from a healthcare professional before taking Elderberry Syrup while on medication.
Is the Elderberry Syrup suitable for vegetarians or vegans?
- It is suitable for vegetarians. Because it is sweetened with honey, it is not vegan.
How much Elderberry Syrup should I take?
- We suggest 2 teaspoons a day for adults and 1 teaspoon a day for children 1 year and older.
Can I mix the Elderberry Syrup with other beverages or use it in recipes?
- Absolutely! Feel free to mix our Elderberry Syrup with other beverages or incorporate it into various recipes. Explore our website for recipe ideas.

GENERAL:
Are your products certified organic?
- No. Our products are not certified organic. We make them in small batches with simple, natural ingredients, and full ingredients are listed on each product page.
Are your products gluten-free?
- Yes, all our products are gluten-free.
Are your products suitable for individuals with dietary restrictions?
- We recommend consulting with a healthcare professional for specific dietary restrictions or concerns.
Do you offer international shipping?
- Currently, we do not offer international shipping, but it is something we are working on.

SHIPPING:

  • We ship orders from Monday to Wednesday, excluding holidays.
  • Our shipping rates for the United States are as follows:
    • Standard Shipping: $14.99
    • Free shipping on all orders of $55 or more in mainland/continental US* (price subject to change).
  • Sea moss gels ship frozen, packed with ice packs in an insulated mailer.
  • Order processing time is currently 1-4 days.
  • Standard time in transit is 2-3 days, which includes processing time and shipping.
  • If an order is placed between Monday to Wednesday, it will be shipped via USPS. Please note that orders placed on Thursday through Sunday may have longer processing times.
  • Orders will leave our facility on the same or the next day if placed between Monday through Wednesday.

RETURN AND FAULTY ITEMS:

  • All sales are final, as our products are perishable and intended for consumption.
  • If you have received a faulty item or there is an issue with the product, packaging, or spillage, please email us at sales@deherbalgarden.com within 24 hours of receiving it.
  • To expedite the resolution process, please include a photo of the damaged product in your email.
  • Our team will review the photo proof and work towards a resolution.