FAQ

SEA MOSS GEL:

What is the shelf life of your Sea Moss Gel?
      - Our Sea Moss Gel has a shelf life of 30 days in the refrigerator and 6-8 months in the freezer.
How should I store the Sea Moss Gel for optimal freshness?
      - Upon arrival, store the Sea Moss Gel in the refrigerator for 24 hours to maintain freshness.
Can I freeze the Sea Moss Gel to extend its shelf life?
      - Yes, freezing the Sea Moss Gel can extend its shelf life to 6-8 months.
What is the texture of the Sea Moss Gel?
      - Our Sea Moss Gel has a smooth and slightly textured consistency, similar to applesauce and jello.
Are there any additives or preservatives in your Sea Moss Gel?
      - No, our Sea Moss Gel is free from additives or preservatives.
How often should I consume the Sea Moss Gel for maximum benefits?
      - For maximum benefits, we recommend consuming 2-3 teaspoons of Sea Moss Gel daily.
Can I use the Sea Moss Gel in my cooking or baking recipes?
      - Absolutely! Our Sea Moss Gel can be incorporated into various cooking and baking recipes. Visit our website for recipe ideas.

ELDERBERRY SYRUP:

What is the shelf life of your Elderberry Syrup?
      - Our Elderberry Syrup has a shelf life of 30 days in the refrigerator and 1 year in the freezer.
How should I store the Elderberry Syrup for optimal freshness?
      - To maintain freshness, store the Elderberry Syrup in the refrigerator for 30 days or in the freezer for longer storage.
Can I give the Elderberry Syrup to children?
      - Yes, Elderberry Syrup is generally safe for children over the age of one year. However, it's recommended to consult with a healthcare professional or pediatrician for individual cases.
Can I take the Elderberry Syrup while on medication?
      - It is advisable to seek advice from a healthcare professional before taking Elderberry Syrup while on medication.
Is the Elderberry Syrup suitable for vegetarians or vegans?
      - Yes, our Elderberry Syrup is suitable for both vegetarians and vegans.
How often should I take the Elderberry Syrup for immune support?
      - For immune support, we recommend taking 2-3 teaspoons of Elderberry Syrup daily.
Can I mix the Elderberry Syrup with other beverages or use it in recipes?
      - Absolutely! Feel free to mix our Elderberry Syrup with other beverages or incorporate it into various recipes. Explore our website for recipe ideas.

GENERAL:
Are your products made with organic ingredients?
      - Yes, all our products are made with organic ingredients.
Are your products gluten-free?
      - Yes, all our products are gluten-free.
Are your products suitable for individuals with dietary restrictions?
      - We recommend consulting with a healthcare professional for specific dietary restrictions or concerns.
Do you offer international shipping?
      - Currently, we do not offer international shipping, but it is something we are working on.
 

SHIPPING:

  • We ship orders from Monday to Wednesday, excluding holidays.
  • Our shipping rates for the United States are as follows:
    • Standard Shipping: $9.99
    • Free shipping for all orders over $100 in mainland/continental US* (price subject to change).
  • Order processing time is currently 1-4 days.
  • Standard time in transit is 2-3 days, which includes processing time and shipping.
  • If an order is placed between Monday to Wednesday, it will be shipped via USPS. Please note that orders placed on Thursday through Sunday may have longer processing times.
  • Orders will leave our facility on the same or the next day if placed between Monday through Wednesday.

RETURN AND FAULTY ITEMS: 

  • All sales are final, as our products are perishable and intended for consumption.
  • If you have received a faulty item or there is an issue with the product, packaging, or spillage, please email us at sales@deherbalgarden.com within 24 hours of receiving it.
  • To expedite the resolution process, please include a photo of the damaged product in your email.
  • Our team will review the photo proof and work towards a resolution.